Privacy Policy

App Name: Help Is On The Way (עזרה בדרך)

Effective Date: March 22, 2026

Publisher / Studio: NKCADEV Studio

Data Controller / Contact Person: Nathan Kummel, Adv. (נתן קימל, עו"ד)

Address: Yitzhak Rabin 27, Kiryat Ono, Israel

Contact: nkcadevstudio@gmail.com

This Privacy Policy explains how NKCADEV Studio ("we", "us", "our") collects, uses, stores, and discloses information when you use the mobile application Help Is On The Way (the "App").

1. Summary of Data We Handle

2. Information We Collect

2.1 Account Information (Sign-In)

• The App supports Google Sign-In and Apple Sign-In.
• When you sign in, we receive your email address and basic authentication identifiers needed to keep you signed in and manage your account.
• We do not intentionally request your phone number, postal address, or other profile details unless they are later added to the App.

2.2 User Content (Homework Image / Voice Question / Text Prompt)

• You may submit a homework question by uploading a single image, recording a single voice question, or entering text where supported.
• On-device history: Your homework history shown inside the App is intended to be stored locally on your device.
• Server processing: To generate an answer, we may transmit submitted content to our backend and to contracted AI or infrastructure providers.
• Deletion after processing: We intend to delete the submitted image/audio/text from our server promptly after processing is completed, typically within minutes, unless short-term retention is required for security, abuse prevention, troubleshooting, or legal obligations.
• We do not use submitted homework content for advertising and we do not build advertising profiles from it.

2.2.1 Safety Guardrails

• No guessing: If content is unclear, irrelevant, or not suitable for processing, the App may reject it instead of guessing.
• Image-based limits: We attempt to respond only to content that can be reasonably detected from the submitted material.
• Inappropriate content: We may reject submissions that appear unsafe, abusive, hateful, sexual, violent, or otherwise inappropriate.
• Error responses: If a submission cannot be processed safely or reliably, the App may return an error and ask for a clearer submission.

2.3 Technical & Usage Data

• App version, device type, OS version, and language settings.
• Crash logs or technical diagnostics if such tooling is enabled.
• We do not use cross-app tracking for advertising.

3. How We Use Information

• Provide the service: authenticate users and generate educational responses.
• Maintain security: prevent abuse, spam, fraud, or misuse.
• Improve reliability: troubleshoot bugs and improve performance.
• Comply with law: respond to valid legal obligations or requests.

4. Legal Bases

Depending on the user’s location and the context, we may rely on one or more of the following legal bases:

• Performance of a contract — to provide account access and the educational service you request.
• Legitimate interests — to keep the App secure, reliable, and resistant to abuse.
• Legal obligations — where we must comply with applicable law.
• Consent — where consent is required by applicable law.

5. Third-Party Services & AI Processing

We may use third-party providers to operate the App.

5.1 AI Processing

• Submitted content may be processed by contracted AI providers, including Google AI services where applicable, to generate educational responses.
• Those providers may process data under their own terms, privacy commitments, and data processing arrangements.

5.2 Authentication

• Google Sign-In — used for authentication and email-based account access.
• Apple Sign-In — used for authentication and email-based account access, including private relay email where applicable.

5.3 Infrastructure & Diagnostics

• Hosting, backend, logging, and diagnostics providers may process limited technical data as needed to operate and secure the App.
• If Firebase or similar tooling is enabled, we do not intend to store homework history there as user content history.

No ads / No sale of personal data: We do not sell personal data and we do not share personal data with advertisers.

6. Data Retention

• Account email and authentication records: retained while your account remains active and for reasonable security, fraud prevention, and compliance periods.
• Homework history on the device: remains on your device until you delete the App or clear local storage.
• Submitted image/audio/text on our server: intended to be deleted promptly after processing, usually within minutes, unless temporary retention is required for security, abuse prevention, troubleshooting, or legal reasons.
• Diagnostics: retained only as long as reasonably necessary for the relevant operational purpose.

7. Children’s Privacy and Parent / Guardian Authorization

The App is intended as an educational support tool and may be used by students age 9+. If the user is below the age at which they can lawfully manage their own account under applicable law, a parent or legal guardian must authorize and manage the account.

• We do not knowingly collect more personal information from children than is reasonably necessary to provide the service.
• We do not use behavioral advertising or cross-app advertising tracking.
• If you believe a child provided personal data in a way that should not have occurred, contact us and we will review and, where appropriate, delete it.

8. International Data Transfers

Our providers may process data in countries outside the user’s home country, including the United States, the European Union, and other jurisdictions. Where applicable, we rely on reasonable contractual, organizational, or legal safeguards for such transfers.

9. Data Security

• Encryption in transit: We use SSL/TLS or equivalent protections for data sent between the App and our systems where applicable.
• Access controls: access to relevant systems is restricted to authorized personnel and service providers.
• Data minimization: we aim to process only the information needed to provide and protect the service.

Note: No method of transmission or storage is completely secure.

10. Your Rights & Choices

Subject to applicable law, you may have rights to request access, correction, deletion, restriction, or objection regarding your personal data.

• Account data: you may request deletion of your account email and related account data maintained by us.
• Local data: you can remove on-device history by uninstalling the App or clearing local storage.

11. Account Deletion

You may request deletion of your account and associated account data maintained by us at any time.

• In-App: Go to the user menu > "Account Management" > "Delete Account", where available.
• By Email: Contact us directly using the details below.

12. Changes to This Policy

• We may update this Privacy Policy from time to time to reflect changes in the App, our providers, or legal requirements.
• The Effective Date above reflects the latest version.
• Material changes may be communicated inside the App or on our website.

13. Contact Us